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Frequently Asked Questions

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ISIscan
    
  • I get the following error when trying to report in ISIscan: ODBC error: [Microsoft ](ODBC Microsoft Access Driver) The Microsoft Jet Database engine cannot find the input table or query "ReportCross tab: Make sure it exists and that is name is spelled correctly".
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  • Printing diagnostic reports in ISIscan give error " C:\Program files\Infrasoft International\ISIscan\sysreport\XXX.rpt contains and invalid path.
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  • Check cell results are visible in the history tab but not in the result tab.
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  • When I try to open ISIscan, I get a message, "The Microsoft Jet database engine stopped the process because you and another user are attempting to change the same data at the same time.
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  • When I open ISIscan, I get the following message,"Cannot connect to Scan32new", "Database Connection Failed."
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  • When trying to update a Prediction model profile, I get a message "Invalid file name." How can I update my profile?
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  • My printout of a Prediction model profile does not show the correct slope / intercept values. Why is this?
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  • Samples analyzed with the Opaque Liquid Cell have incorrect or distorted spectra.
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  • I upgraded to version 2.31 and some of my parameters are giving strange H values and strange predictions.
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  • Windows 10 settings or Faq's for ISIscan 4.10
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  • The columns on the Result tab have become so wide that I cannot see results or reset them to a viewable size.
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  • When I export spectra from ISIscan, the spectra do not appear to be standardized.
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  • When I start ISIscan I get a message "The Scan key has not been located. You will be restricted to demo mode only."
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  • I get error messages when trying to install ISIscan on Windows XP.
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  • The Performance test is disabled.
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  • I cannot use a rep file with LOCAL calibrations.
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  • Pathlength calibration for the beverage module does not work in ISIscan.
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  • I upgraded to 2.7 and now my InfraXact Check cell gives the message, "The sample container loaded in the instrument does not match the sample cup type specified for the selected product." How do I fix this?
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  • I am having trouble installing or operating ISIscan on a Windows 7 computer. What is the solution?
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  • Sentinel USB key problem with Dell latitude 620: when I put the ISIScan USB key straight into the computer, it only works when the computer is in its docking station. When I remove the computer from the docking station, USB and parallel keys are not recognized.
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  • WinISI 4 or ISIscan work properly on a laptop in a docking station, but the USB key is not recognized when the computer is removed from the docking station.
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  • When using multiple prediction model profiles in an ISIscan product, why are the predictions and outliers different for some parameters?
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  • I get an error message when I try to save a report profile.
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  • ISIscan 2.81 crashes when I export to a CSV format using One_Line_Basic.rpt or One_Line_Complete.rpt.
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  • The History tab in ISIscan disappears after I run a performance test. How do I get it back?
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  • When I report samples from a product containing more than one Prediction model profile, only some of the parameters are reported. This only happens with report templates based on the report query installed with the AddView program or present in ISIscan version 2.71 and 2.81.
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  • I am not able to turn off the Auto-Archive function in ISIscan.

  • WinISI
        
  • Windows 10 settings or Faq's for WinISI 4.10
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  • WinISI 4 or ISIscan work properly on a laptop in a docking station, but the USB key is not recognized when the computer is removed from the docking station.
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  • WinScan or WinISI gives a message the "Error FileIO Index = -1" when trying to access any file.
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  • When I open Graphics in WinISI, the axes are scaled incorrectly.
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  • When I am making calibrations and looking at the graphic XY scatter plot, I sometimes see sample already deleted and the statistics look wrong.
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  • WinISI gives memory errors in Global.
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  • After I install WinISI 4.4, I get the message "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

  • Reports
        
  • I have my parameters setup up to "force negatives to zero" but I still get negative numbers on my printout.
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  • ISIscan 2.81 crashes when I export to a CSV format using One_Line_Basic.rpt or One_Line_Complete.rpt.
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  • When I report samples from a product containing more than one Prediction model profile, only some of the parameters are reported. This only happens with report templates based on the report query installed with the AddView program or present in ISIscan version 2.71 and 2.81.
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  • No predicted results are visible on the report.

  • RINA
        
  • After installing RINA client components, I get a message that synchronization failed. If I go to the About screen from the RINA Client Components icon, the Client SQL database version is blank.
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  • A new RINA client gives the message "Performance tests successfully syncrhonized." , but the synchronization is not complete.
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  • I have made a new RINA Client user on Network manager, but it is not synchronized down to the RINA clients.
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  • Network manager is giving an error message "Error in statement Select from...."
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  • When I install the RINA Client Components, I get error message "Cannot open database RINAClient...." or "Cannot drop the login...".

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